CloudPets uses a new technology that is only supported on iPhone 4S, IPhone 5 all models or later, iPad 3 or later, and iPad mini. You need to also ensure your Bluetooth is turned to the "On" setting on your phone. Also check to ensure airplane mode is not enabled. It is also supported on selected Android devices supporting the Bluetooth 4.0 technology and on the latest version of the Android operating system.
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