Troubleshooting | A Step-by-Step Guide



The CloudPets app is frequently updated, and these instructions might be slightly different from the latest version of the app.

Check Batteries 

Turn the CloudPet on. When the toy is powered on correctly the heart will flash two times. 


  1. To reset, hold both paws buttons down at the same time. 
  2. While holding both buttons turn the CloudPet off and back on. 
  3. Heart light will blink on. 
  4. Release the paws. 
  5. Turn the CloudPet off then back on again. 



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