Troubleshooting | A Step-by-Step Guide

 

 

The CloudPets app is frequently updated, and these instructions might be slightly different from the latest version of the app.

Check Batteries 

Turn the CloudPet on. When the toy is powered on correctly the heart will flash two times. 

Reset 

  1. To reset, hold both paws buttons down at the same time. 
  2. While holding both buttons turn the CloudPet off and back on. 
  3. Heart light will blink on. 
  4. Release the paws. 
  5. Turn the CloudPet off then back on again. 

 

 

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22 Comments

  • 0
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    Chris Dewey

    I'm not getting the email

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    mara hutz

    What error 120 means

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    Robert Jason Yawn

    it didn't t work

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    LINDA WEBB

    My reset is not working on either pet. Get a steady fast blinking

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    Elizabeth wojciechowski

    It's not letting.me.verofy my.email

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    helen currie

    Mine isn't working and I can't find an email address to contact the company about it. Sent a message to it just static.

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    Karin Kisner

    Everthing works but one thing. When you send a message from the cloudpet to the person i cannot get it to play. The play button does not work. I've been trying for 2 days. All the same result.

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    jason spears

    It won't let me add my child's profile ?

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    Marie

    I can't get stories to work! It keeps saying connection error with the server! Any idea?

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    kristell_darchy

    We have had 2 bears that haven't worked at all, managed to do the set up at first but messages wouldn't work. Left it for months as lost patience, now I am trying to log in it doesn't work, tried to sign up again but that doesn't work either. We are stuck with very expensive bears that don't do what meant to do!!!!!!

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    Angel1xo

    I never received an email how can I confirm my email.

  • 1
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    Becki copley

    Can't sign in to the app 😠

  • 1
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    Becki copley

    Can't sign in to the app 😠

  • 0
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    Amy Richardson

    Worst toy in living history!!! Glad I only paid a small amount for this crap!

  • 1
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    Petr Sychra

    Got this toy for my two daughters. Cant log in to the app and it keeps freezing. Can you confirm that the servers are down or overloaded? Should we just wait?

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    Daddy

    Created account but didn’t receive confirmation email so tried again and now just doesn’t get passed creating account.. shit toy!!!

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    Deborah Framingham

    Can't create account via app. Plz sort this problem as I have a very disappointed daughter

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    Louise tanner

    It won’t let me get past the create your child’s account. Just keeps saying saving then error report saying incorrect format! I have bought five of these as presents. None are working! Embarrassing. Please help me sort this

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    Jonathan Yalden

    Does anyone know how to create the child’s account?

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    Ariah Sankhagiri

    Unable to log in to app. One disappointed daughter. Can you sort it - no response to any messages from site

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    Sarah Wilson

    I have been trying for 2 hours to create an account and it keeps saying invalid format but it isn’t telling me where I have gone wrong? I have then received a confirmation email form cloudpets with an “invalid link” I have an upset daughter and no answers

  • 1
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    Deborahsadler903

    It wont let me get past the part where it says Add a Childs Profile!! Does anyone know why and how i can get it to do right???

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