1. Open the CloudPets App on your mobile device
2. Select "Login"
3. Enter email address and when prompted to enter your password, select "Forgot Password"
4. You will receive an email with instructions on how to complete the process. Your password must be at least 8 characters long and must include one number or one symbol.
**NOTE: Please be sure to check your spam folder. The sender is: firstname.lastname@example.org